Systems Administrator

Trafford Leisure is on the lookout!

An exciting opportunity has arisen to join the Trafford Leisure team, we are a Leading Leisure provider across Trafford and we work together to get the people of Trafford to move more everyday!

Trafford Leisure is a community interest company, we exist to benefit the Trafford community and we are committed to being a responsible and sustainable employer. We are the largest operator of sport and leisure facilities in Trafford, operating nine indoor facilities, one golf course and driving range and 31 outdoor football pitches, attracting over 2 million visits per year and employing a workforce of over 300 people.

Our team support, guide and motivate people and communities to get healthy and be active and we want YOU to become part of our fantastic team.

This is a pivotal point in our evolution as Trafford Council invest millions of pounds into the 5 main indoor leisure facilities in Trafford over the next 5 years. The ambitious investment program will see the portfolio of centres transformed into fit for purpose, accessible, inspiring spaces under a new brand of for future generations to come.

Alongside this we need to ensure we have a developed a committed team across Trafford Leisure to allow us to continue delivering the best service to our customer to help create opportunities for them to move more and live longer, healthier, happier lives.

The role:

In this role you will be responsible for running the direct debit process twice a month. This includes the subsequent processes of ADDACS and AUDISS. The role handles a lot of data and requires you to be able to manipulate and format data to successfully collect our membership fees. You will look to build upon our current processes and look for continual improvement in all that you do. Furthermore, you will think about the impact of your role in the wider business, what does the business need? How can I help?

Gladstone is our current CRM system and whilst previous experience using this would be beneficial, there is no requirement for this. An attitude to learn on the job and become a Gladstone expert is what we are looking for. We have an internal “ticket” process where operational staff report any issues that they are incurring when using the system. Your role will be to manage these tickets timely and effectively, escalating when needed to the Gladstone support desk. You will not wait for issues to arise; you will constantly be looking for improvement in our systems and processes and updating our internal trainers in how best to roll our new procedures.

We are looking for motivated, proactive and enthusiastic individual’s to join our team at an exciting period of change for Trafford Leisure. To be successful in this role you must have strong excel skills with an ability to handle large amounts of data. With a hands on approach to look for continual improvement in all that you do. The ideal candidate will embody the Trafford Leisure Values of Making a Difference, being Open and Honest, Valuing Diversity and bringing Energy & Empathy into all ways of working.

Working Hours: 39 hours per week

Primary Location:

Your primary location will be the Support Office based at Altrincham Golf although you could be expected to work from our various sites across Trafford although we are happy to work flexibly with you.

What you can expect from us:

Our business is led by a small, passionate and professional group of individuals. We work together to support and lead our dedicated teams across the organisation which despite its size and number of locations has a fantastic family feel.

As one of its strongest assets, we focus our attention on the people we employ, by providing training and continual development, only through this can we achieve the high levels of service and provision to our customers. As well as training and development as a Trafford Leisure employee you will be rewarded with:

• £25,000 per annum
• A progressive, structured and supportive environment in which to work
• Pension scheme
• 32 days holiday, raising incrementally to 38 days after 5-years’ service, (including 8 bank holiday’s and 2 Trafford Leisure days)
• Company sick pay
• Health and Ride 2 Work schemes
• Complementary Fitness Membership for you saving you up to £450 a year
• Heavily discounted Fitness Membership for up to 5 of your Family & Friends saving each person up to £300 a year
• 24/7 access to a GP Employee health scheme – including Confidential Counselling Employee Assistant Programme which as an employee could claim back up to £1150 per year of healthcare costs
• Access to a Perks at Work scheme for discounts
• Access to Manchester Credit Union for savings and loans

Equality, equity, diversity and inclusion (EEDI):

Equality, equity, diversity and inclusion is critical for the success of Trafford Leisure and the achievement of our vision. We aspire to being a diverse, inclusive and responsible employer as we recognise that having a diverse workforce is essential to bringing fresh ideas and perspectives to our organisation, so we particularly welcome applications from minority, marginalised and diverse groups, and we in turn promise a fair and unbiased recruitment process.

If you need any help or support to apply for a position with us, then please get in touch at [email protected] and we would be happy to discuss. We look forward to receiving your application.

Next Steps:

We’re looking to appoint as soon as possible, so if this sounds like the perfect role for you, don’t delay, apply TODAY by completing an application form and attaching your CV! Remember to specify the role and Centre you are applying for.

Closing date for applications 18/10/24

We do not accept speculative CV from Agencies and any CV’s received will be treated as a gift.