Customer Service Advisors

We are looking for a Customer Service Advisor to deliver a fantastic ‘customer focused’ experience for our members and customers. You should have exceptional customer care skills to deliver the best possible standards of service.

The Customer Service Advisor will have the responsibility for being the first point of contact to our customers on a variety of platforms, providing first-class customer service. Ensuring customer journeys are managed correctly with the relevant systems updated, and any queries are followed up when required.

To succeed as Customer Service Advisor, you must be able to demonstrate decision making, planning and problem-solving skills to support our customers and wider teams in the business with complaints, daily queries and questions, offering answers, solutions or signposting.

We require an individual who will share our Company Values:

• We are always improving.
• We care.
• We make a positive difference.
• We are customer focused.
• We are one team.

The role will require flexibility to work in accordance with policies, procedures and meet the needs of the business, and a willingness to undertake training and continued professional development. This is a great customer service opportunity for individuals looking for career progression and development within a forward-thinking leisure trust.

Hours of work will include shifts including evenings and weekends, to reflect the requirements of the role.

The ideal candidate will possess:

• Previous experience in a similar customer service role
• Our ideal candidate will have the key personable skills of caring, empathy, optimism/positivity and drive
• Experience of using CRM/LMS systems
• Preferably knowledge of Gladstone MRM
• Previous experience in the leisure industry
• Understanding and appreciation of the importance of excellence in customer service
• Excellent at problem solving and taking ownership
• Good listening skills, understanding our members and customers’ requirements
• Confident in making decisions that support our customers and our business
• A team player that can work effectively as ‘One Team’ who can learn from other colleagues
• A problem-solving attitude with a passion and enthusiasm for Oldham Active

Individuals should have previous experience working within a customer service environment. Training will be provided if necessary and confirmation of the appointment can only be granted during the probationary period to those individuals who attain the above qualifications.

As part of Oldham Active’s total reward package there is:

• Generous Company Healthcare Scheme
• 5 weeks initial annual leave plus bank holidays
• Free Ultimate Gym memberships for yourself and any additional person
• Half price children’s holiday camp provision
• Investment in ongoing learning and development
• Occupational Maternity, Paternity, Adoption and Sick Leave
• Company Pension Scheme
• Flexible working arrangements

If after reading above you feel that you have what it takes and want to join a great team, apply online at www.oclactive.co.uk/vacancies.

The closing date for receipt of applications is Sunday 13th October 2024.

Please note that the vacancy may close sooner than this date depending on quality and volume of applications, so an early submission is recommended.

OCL are an equal opportunities employer and welcome applications from all.